Read the Customer Service at Datatronics Case Study on pages 246250 in the textbook. Answer the Discussion Questions at the

Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.
Answer the Discussion Questions at the end of the Case Study.
Be sure to use the UC Library for scholarly research. Google Scholar is also a great source for research. Please be sure that journal articles are peer-reviewed and are published within the last five years.
The paper should meet the following requirements:
3-5 pages in length (not including title page or references)
APA guidelines must be followed. The paper must include a cover page, an introduction, a body with fully developed content, and a conclusion.
A minimum of five peer-reviewed journal articles.
The writing should be clear and concise. Headings should be used to transition thoughts. Don’t forget that the grade also includes the quality of writing.
Discussion – Steps for developing technology road map.
Review chapter 19 in the course text, in your own words, discuss the practical steps for developing a technology roadmap.
Respond to at least two other learners post.
Your initial post should be completed by Thursday @ 11:59pm EST.
Respond to two postings provided by your classmates by Sunday @ 11:59pm EST.
A substantive initial post answers the question presented completely and/or asks a thoughtful question pertaining to the topic. A substantive peer response asks a thoughtful question pertaining to the topic.
Please ensure the initial post and two response posts are substantive. Substantive posts will do at least TWO of the following:
· Ask an interesting, thoughtful question pertaining to the topic
· Expand on the topic, by adding additional thoughtful information
· Answer a question posted by another student in detail
· Share an applicable personal experience
· Provide an outside source
· Make an argument
At least one scholarly (peer-reviewed) resource should be used in the initial discussion thread. Please ensure to use information from your readings and other sources from the UC Library. Use APA references and in-text citations.