Scenario: Continuing to apply your role as a summer intern for the not-for-profit organization, it is time to think about the employee training advocacy. You have been asked to address the following items:
1. Narrative Brief: To propose training methods that can work for three categories of employees: clinicians, administrators, and staff at a local healthcare facility that has just transitioned from paper-based medical record to Electronic Health Record (EHR).
Evaluate the appropriateness of three training methods (one-to-one, workshops, computerized or web-based self-paced) for these three categories of staff (clinicians, administrators, staff).
Assess the need for contents to be covered for training of each category of employee (keep in mind their duties and functionalities of EHR to be used).
Also propose a suitable training time of the day (morning before duty, mid-day during break, after duty hours) for training of each category of the staff.
2. Voice-over-PowerPoint Presentation: Develop a framework for training materials development.
Discuss your philosophy of training comprising areas of the training to be addressed for the general staff and describe a method to assess the training effectiveness (whether the learners have learned what was intended)
Expert Solution Preview
As a medical professor in charge of creating assignments for medical college students, it is essential to provide comprehensive and effective training methods for different categories of employees in a healthcare facility. In this scenario, the focus is on proposing training methods for clinicians, administrators, and staff who have transitioned from paper-based medical records to Electronic Health Records (EHR). Additionally, the need for training content and suitable training times will be assessed. Furthermore, a framework for training materials development will be discussed, along with a method for assessing training effectiveness.
1. Evaluating Training Methods:
– One-to-one training: This method is suitable for clinicians as it provides personalized attention and allows for direct interaction with an instructor or expert who can address their specific needs and concerns related to EHR. Clinicians may have various job responsibilities and require tailored training to effectively use EHR in their medical practice.
– Workshops: Workshops can be beneficial for clinicians as they allow for peer learning and collaboration. Clinicians can share their experiences and insights with each other, enhancing their understanding and proficiency in using EHR.
– Computerized or web-based self-paced training: This method can be useful for clinicians who prefer flexibility and autonomy in their learning process. Online modules and resources can be made available, enabling clinicians to learn at their own pace, anytime and anywhere.
– One-to-one training: Administrators may require personalized guidance to understand the administrative functionalities and technical aspects of the EHR system. One-to-one training can cater to their specific needs and enable them to effectively manage and utilize EHR for administrative purposes.
– Workshops: Workshops can be helpful for administrators to learn about the collaborative aspects of EHR implementation. They can discuss best practices, share insights, and collectively explore ways to optimize the use of EHR in their administrative roles.
– Computerized or web-based self-paced training: This method can provide administrators with the flexibility to learn at their own convenience. They can access training materials and resources online, allowing them to navigate through the functionalities of EHR as per their schedule.
– Workshops: Workshops can be an effective training method for staff as it allows for hands-on learning and practical demonstrations. Staff members can actively engage in role-playing exercises and simulations to understand the usage of EHR in their specific job roles.
– Computerized or web-based self-paced training: Staff members who may have varied shifts or limited availability can benefit from self-paced training. They can access online modules and tutorials, enabling them to learn and apply EHR functionalities whenever they find suitable time slots for training.
2. Framework for Training Materials Development:
a) Philosophy of Training:
– The training should be designed to address the general staff’s specific needs and job functions related to EHR. It should focus on enhancing their understanding of EHR functionalities, emphasizing the importance of accurate data entry, and promoting efficient workflow integration.
– The training should be learner-centered, promoting active engagement and participation. It should incorporate practical exercises, case studies, and opportunities for hands-on practice to reinforce learning.
– Clear communication and regular feedback should be incorporated into the training to ensure effective knowledge transfer and development of skills.
b) Assessing Training Effectiveness:
– A method to assess the training effectiveness can be through pre and post-training assessments. Pre-training assessments can measure baseline knowledge and identify knowledge gaps, while post-training assessments can evaluate the learners’ understanding and proficiency in using EHR.
– Observational assessments can be conducted during training sessions to assess the learners’ practical application of EHR functionalities.
– Feedback surveys can be used to gather learners’ perspectives on the training program, identifying strengths and areas for improvement.
In conclusion, proposing appropriate training methods, considering the specific needs of clinicians, administrators, and staff, is crucial for a successful transition from paper-based medical records to EHR. Moreover, a well-designed framework for training materials development, focusing on the learners’ needs and incorporating effective assessment methods, ensures that the training is comprehensively delivered and its effectiveness can be evaluated.
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